Billing & plans

Crypto payment — how long do you watch for the transfer?

2 replies · 257 views · started Aug 25, 2026
TL
Trevor L
Aug 25, 2026
Question

Sent USDT about 40 minutes ago and the page still says waiting. The quote timer ran out while I was moving funds. Have I lost it?

PS
Priya S
Aug 25, 2026

No. The countdown is a rate lock, not a deadline — it fixes the exchange rate, and once it runs out we keep watching for 72 hours from when you started and credit at the locked rate. Do not send it again.

If it's still sitting there after that, reply to the email with the transaction hash and it gets credited by hand.

TL
Trevor L
Aug 25, 2026

Credited about ten minutes after I posted. The confirmations counter was the thing I should have been watching.